Terms of Service

Overview

Welcome to Zenllean.com.

These Terms of Service (“Terms”) govern your access to and use of Zenllean.com, including the information, products, features, tools, and services made available through the website (collectively, the “Services”).

Throughout these Terms, the terms “Company,” “we,” “us,” and “our” refer to Shenzhen Junhong Technology Co., Ltd.

By visiting our website, placing an order, purchasing a product, or otherwise using the Services, you agree to be bound by these Terms of Service together with any additional policies referenced or linked on the website.

These Terms apply to all users of the Site, including visitors, browsers, customers, merchants, vendors, and content contributors.

Please read these Terms carefully before accessing or using the Site. If you do not agree with these Terms, you should not access or use the Services.

This website is a brand owned and operated by Shenzhen Junhong Technology Co., Ltd. All transactions on this website are processed by Shenzhen Junhong Technology Co., Ltd.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

Any new features, products, tools, or services introduced through the Site may also be subject to these Terms and any applicable additional policies.

Section 1 — Online Store Use

By using the Site or Services, you confirm that you have reached the legal age of majority in your jurisdiction or otherwise have the legal capacity required to use the Services.

You may not use the Site, Services, or products for any unlawful, fraudulent, or unauthorized purpose.

You must comply with all applicable laws and regulations when using the Services, including applicable intellectual-property and copyright laws.

You must not introduce viruses, worms, malware, malicious code, or other harmful technologies into the Site or Services.

A material violation of these Terms may result in restriction, suspension, or termination of access to the Services.

Section 2 — General Conditions

We reserve the right to refuse, restrict, or discontinue service where reasonably necessary and permitted by applicable law.

Information submitted through the Services may be transmitted through different networks and may require technical modifications to accommodate network, platform, or device requirements.

Payment information is processed through applicable ecommerce systems and payment providers using appropriate security measures.

Unless we provide prior written authorization, you may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any material portion of the Services, access to the Services, or protected Site content.

The headings used in these Terms are provided for convenience and do not affect the interpretation of the provisions.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We aim to provide useful, accurate, and current information through the Site.

However, product information, descriptions, availability, pricing, specifications, and other Site content may occasionally contain errors, omissions, or outdated information.

Information provided on the Site is intended for general informational purposes and should be reviewed together with the applicable product information and policies before making a purchase.

The Site may occasionally contain historical information provided for reference purposes.

We may correct errors, update information, or modify Site content where reasonably necessary and permitted by applicable law.

Section 4 — Changes to Services and Prices

Product prices may change from time to time unless otherwise required by applicable law.

We may modify, suspend, replace, or discontinue certain Services, features, tools, or products where reasonably necessary.

The applicable price and charges for an order will be displayed before the customer completes the purchase.

Nothing in this section limits consumer rights that cannot legally be excluded or restricted.

Section 5 — Products and Services

Certain products or Services may be available exclusively through our online store and may be offered in limited quantities.

Returns and refunds are handled according to our applicable Return & Refund Policy.

We make reasonable efforts to display product photographs, colors, dimensions, materials, designs, and other product information accurately.

However, product appearance may vary slightly because of lighting, screen settings, device configuration, photography, or reasonable manufacturing variations.

We may limit product quantities, availability, or sales to particular customers or geographic regions where reasonably necessary and permitted by applicable law.

Product descriptions, availability, and prices may be updated from time to time.

Individual experiences with products may vary.

Section 6 — Orders, Billing, and Account Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

We may refuse, limit, review, or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions;
• Payment authorization problems;
• Pricing or listing errors;
• Product or inventory limitations;
• Incorrect or incomplete customer information;
• Shipping restrictions; or
• Suspected commercial resale or misuse.

If we materially modify or cancel an order, we may attempt to notify you using the contact information supplied during checkout.

If an order is cancelled after payment has been successfully collected, the applicable refund will be handled according to our payment and refund procedures.

Customers are responsible for keeping account, billing, shipping, and contact information accurate and current.

For information about cancellations, returns, and refunds, please review our applicable Return & Refund Policy.

Section 7 — Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Customers should review the Shipping Policy before completing a purchase for information regarding:

• Order processing time;
• Estimated delivery time;
• Shipping charges;
• Available shipping destinations;
• Tracking information;
• Delayed or lost packages; and
• Shipping-address changes.

Delivery estimates may be affected by carrier operations, weather, holidays, local delivery conditions, or other circumstances outside our reasonable control.

Nothing in this section changes any rights or remedies available under applicable consumer-protection laws.

Section 8 — Order Changes and Cancellation

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Whether an order can be modified or cancelled depends on its current processing and fulfillment status.

Once processing, fulfillment, or shipment preparation has begun, modification or cancellation may not be possible.

Orders that have already been dispatched may instead be subject to the applicable return process.

Please review our Return & Refund Policy for the current cancellation and return procedures.

Section 9 — Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy for information regarding:

• The applicable return window;
• Return eligibility requirements;
• How to request a return;
• Return instructions and destination;
• Return shipping costs;
• Damaged, defective, or incorrect items;
• Refund methods; and
• Refund processing times.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that cannot lawfully be waived.

Section 10 — Third-Party Tools

We may provide access to tools, applications, payment services, or other functionality operated by third parties.

We do not necessarily control or manage these independent third-party tools or services.

Your use of third-party services may be subject to separate terms, conditions, and privacy policies established by the applicable provider.

We recommend reviewing those terms before using third-party services.

Any new tools or features introduced through the Site may also be subject to these Terms.

Section 11 — Third-Party Links

Certain content, products, tools, or Services available through the Site may include links to independent third-party websites.

These links are provided for convenience and do not necessarily indicate that we control or endorse those third parties or their content, products, services, or practices.

We are not responsible for the content, availability, privacy practices, security, products, or services of independent third-party websites.

Customers should review applicable third-party policies before providing information or completing transactions through an external website.

Section 12 — Intellectual Property

Unless otherwise stated, content available through the Site, including text, graphics, photographs, videos, product presentation, design elements, logos, and other materials, is owned by us, licensed to us, or used with appropriate authorization.

You may use the Site for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected Site content without appropriate authorization.

Third-party trademarks and intellectual property remain the property of their respective owners.

Section 13 — Prohibited Uses

You may not use the Site or Services:

• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual-property rights;
• To submit false or intentionally misleading information;
• To distribute viruses, malware, or harmful code;
• To collect personal information unlawfully;
• To interfere with Site security or operation;
• To attempt unauthorized access to systems or accounts; or
• To materially interfere with another user's use of the Services.

We may restrict or suspend access where we reasonably believe prohibited activity has occurred.

Section 14 — User Content and Communications

If you submit reviews, comments, photographs, feedback, suggestions, or other content through features available on the Site, you are responsible for ensuring that the content is lawful and that you have the necessary rights to provide it.

You must not submit content that is unlawful, fraudulent, defamatory, abusive, malicious, confidential without authorization, infringing, or otherwise violates another person's rights.

Where permitted by applicable law and the applicable submission feature, submitted content may be used in connection with operating, improving, or promoting the Services.

Section 15 — Personal Information

Personal information submitted through or collected in connection with the Services is handled according to our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be collected, used, disclosed, stored, and otherwise processed.

Section 16 — Website Availability and Disclaimer

We aim to provide reliable Services and useful information.

However, the Site may occasionally experience maintenance, interruptions, delays, errors, or technical issues.

To the extent permitted by applicable law, the Site and its general content are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer protections that cannot lawfully be excluded or limited.

Section 17 — Limitation of Liability

To the maximum extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to access the Services.

This limitation does not apply where liability cannot legally be excluded or restricted.

Nothing in these Terms is intended to limit mandatory consumer rights or remedies.

Section 18 — Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses or claims arising from:

• Your unlawful or fraudulent use of the Services;
• Your material violation of these Terms;
• Content you submit in violation of another party's rights; or
• Your violation of applicable laws or regulations.

Nothing in this section limits rights or protections that cannot lawfully be waived.

Section 19 — Suspension and Termination

We may restrict or suspend access to the Services where reasonably necessary because of fraud, unlawful activity, security risks, abusive activity, or a material violation of these Terms.

You may stop using the Services at any time.

Suspension or termination does not affect rights or obligations that arose before the applicable action.

Section 20 — Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent permitted by law.

Section 21 — Governing Law and Consumer Rights

These Terms will be interpreted in accordance with applicable law, taking into account any mandatory consumer-protection rights that may apply based on the customer's jurisdiction.

Nothing in these Terms is intended to remove or restrict consumer rights, remedies, or dispute-resolution rights that cannot legally be waived.

Section 22 — Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, operational requirements, technologies, or applicable laws.

The latest version of these Terms will be published on this page.

Where appropriate, the “Last Updated” date will also be revised.

Your continued use of the Services after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Section 23 — Contact and Related Policies

Questions regarding these Terms of Service may be submitted through the customer-support contact information published on our Site.

For additional information regarding purchases and use of the Services, please review our applicable:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Terms of Purchase, if applicable